Frequently Asked Questions
Welcome to our FAQ page. Below you'll find answers to the most common questions we receive about our products, ordering process, shipping, and customization. If you can't find what you're looking for, please don't hesitate to contact us — we're always happy to help.
📦 Ordering & Products
What is the minimum order quantity?
It depends on the product. Most of our napkins and matchboxes have a minimum order of 100 pieces. Some specialty items may have different requirements. Each product page clearly displays the minimum quantity — just check the options before adding to cart.
How much will my custom printed products cost?
Our online design studio generates a live quote based on the style, quantity, and artwork you upload. Simply select your product, choose your options, and upload your design — the price will update automatically. If you need assistance with something not on our website, feel free to reach out to our sales team.
Can I order multiple designs in one order?
Yes! However, please note that pricing is based on each unique design. Each design will be treated as a separate group with its own quantity. If you need help with a multi-design order, contact us and we'll guide you through the process.
What if I need a product that isn't listed on your website?
We're always expanding our product line. If you have a custom request that you don't see on our site, please reach out — we'd love to discuss how we can help bring your vision to life.
🎨 Design & Customization
Can you help me with my custom design?
Absolutely! We have a dedicated team of in-house graphic artists ready to bring your ideas to reality. You can:
Email us: info@napkinscustom.com
Our team will work with you to ensure your design looks perfect before we print.
How will my artwork be positioned on my order?
Your order will be positioned exactly as you design it in our online studio. What you see is what you get. If you have more complex requirements (such as full-bleed designs, custom placements, or multi-panel printing), give us a call — our sales team will be happy to help.
What file formats do you accept?
We accept a wide range of file formats including:
Vector files: AI, EPS, PDF, SVG (preferred for best results)
Image files: PNG, JPG, JPEG, PSD
Design files: Canva links are also acceptable
For best results, we recommend using high-resolution files (300 DPI or higher).
Can I see a proof before you print?
Yes! We provide a free digital proof for every custom order. You'll have the chance to review and approve your design before production begins. This ensures everything looks exactly the way you want it.
🚚 Shipping & Delivery
How much is shipping?
We offer free ground shipping on qualified orders within the continental USA. For rush orders, shipping costs vary by weight and delivery address — you can calculate the exact cost in your shopping cart before checkout.
How long does production take?
Production times vary by product and order volume. Most custom napkin orders have a production time of 7-10 business days, while matchbox orders typically take 10 business days. Rush production options may be available — contact us for details.
Do you ship outside the USA?
We currently offer free shipping within the continental USA. For international orders, please contact our team for a custom shipping quote. Additional customs fees and import duties may apply.
What if my order arrives late or damaged?
We stand behind every order with our Package Protection Program:
Guaranteed Delivery: If your order arrives late, we'll refund your shipping costs.
Guaranteed Product: If your order is incorrect or damaged, we'll exchange it at no cost.
Guaranteed Service: We'll respond to your concerns within 24 hours.
Your satisfaction is our priority.
💰 Pricing & Payment
I found a lower price elsewhere — can you beat it?
We're confident in our pricing, but we understand you want the best deal. If you find a lower price from a competitor for the same product, we'll do our best to beat it. Just let us know the details and we'll work with you to ensure you get the best value.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and bank transfers. All payments are processed securely.
Are there any hidden fees?
No hidden fees. The price you see in your cart is the price you pay. Setup fees are FREE on all orders. Optional upgrades (like foil stamping or drawer printing) are clearly listed with their costs on each product page.
When will my credit card be charged?
Your payment will be processed at the time you place your order. This secures your place in our production queue and ensures your order is prioritized.
What is your return policy?
We offer a 30-day return policy on most products. To be eligible for a return, items must be unused, in their original condition, and in the original packaging. Custom-printed items may have specific return conditions — please review our full Refund and Returns Policy for details.
📞 Contact Us
How can I reach your customer service team?
We're here to help! Reach out to us through any of these channels:
✉️ Email: info@napkinscustom.com
💬 Live Chat: Available on our website during business hours
📧 Contact Form: Use the form on our Contact Us page
How quickly will I get a response?
We aim to respond to all inquiries within 24 hours. For urgent matters, we recommend calling us during business hours.
Still Have Questions?
We're always here to help. If you didn't find the answer you were looking for, please reach out — we'd love to hear from you.
Contact Us
Napkins Custom Inc.
2222 S 6th Ave, Arcadia, CA 91006 US
✉️ info@napkinscustom.com