Refund and Returns Policy

Refund and Returns Policy for Napkins Custom Inc.

At Napkins Custom Inc., we stand behind the quality of our custom napkins and matchboxes. We want you to be completely satisfied with your order. This policy outlines the terms and conditions for returns and refunds.

1. Returns Period

You have 30 calendar days from the date you receive your order to request a return for a refund or exchange. After 30 days, unfortunately, we cannot offer you a full refund or exchange.

2. Conditions for Returns

To be eligible for a return, your item must be:

Unused and in the same condition that you received it.

In its original packaging.

Accompanied by a receipt or proof of purchase.

3. Non-Returnable Items

Due to hygiene and safety reasons, certain items are exempt from being returned. These include:

Perishable goods (e.g., food, flowers, newspapers, or magazines).

Intimate or sanitary goods.

Hazardous materials or flammable liquids/gases.

Gift cards.

Downloadable software products.

4. Partial Refunds

A partial refund may be granted in the following situations:

Items with obvious signs of use (e.g., opened media like CDs, DVDs, or software).

Any item not in its original condition, or damaged/missing parts for reasons not due to our error.

Any item returned more than 30 days after delivery.

5. Return Process

To initiate a return, please follow these steps:

Contact Us First: Before sending any product back, please email our support team at info@napkinscustom.com to request a Return Merchandise Authorization (RMA) number. Returns without prior authorization may not be accepted.

Pack Your Item: Securely pack the item in its original packaging, including your proof of purchase and the RMA number clearly marked on the outside of the package.

Ship Your Return: Mail your return to the following address:

Napkins Custom Inc. Returns
2222 S 6th Ave, Arcadia, CA 91006

6. Inspection & Refund Approval

Once we receive and inspect your return, we will send you an email notification. We will also inform you of the approval or rejection of your refund.

If Approved: Your refund will be processed, and a credit will automatically be applied to your original payment method (credit card or other method) within 5-10 business days.

If Rejected: We will explain the reason for rejection and, where possible, offer to return the item to you at your expense.

7. Late or Missing Refunds

If you haven't received your refund after 10 business days from our approval notification:

Double-check your bank or credit card account again.

Contact your credit card company or bank, as there is often processing time required before a refund is posted.

If you’ve done all of this and still have not received your refund, please contact us at info@napkinscustom.com for further assistance.

8. Sale Items

Only regular-priced items are eligible for a refund. Sale items are final sale and cannot be refunded, unless they are defective or damaged.

9. Exchanges

We only replace items if they are defective or damaged upon arrival. If you need to exchange an item for the same product, please contact us at info@napkinscustom.com to arrange the exchange. We will guide you through the process and may cover return shipping for verified manufacturing defects.

10. Gift Returns

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be sent to you.

If the item was not marked as a gift, or if the gift giver had the order shipped to themselves to give to you later, we will send the refund to the gift giver.

11. Need Help?

If you have any questions about our refund and returns policy, or need assistance with a return, please don't hesitate to contact our customer service team:

Email: info@napkinscustom.com

We are here to help and ensure your experience with Napkins Custom Inc. is a positive one.